Returns and refunds

What is your return policy?

We want you (and your cat) to be happy with your purchase. We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, items must be:

In the same condition that you received them
Unused, clean, and free of excessive pet hair
In the original packaging, with all parts, accessories, and any included gifts
Accompanied by proof of purchase (such as your order number)

Returns that do not meet these conditions may not be accepted.

Are any items non-returnable?

Yes. We’re not able to accept returns on certain items, including:

Final sale items
Free gifts or promotional items
Digital downloads or other non-tangible items

Any non-returnable items will be noted on the product page at the time of purchase.

Do I have to pay for return shipping?

Unless otherwise stated, customers are responsible for return shipping costs.

If you have a question about your order, feel free to contact us before sending anything back.

My order arrived damaged, defective, or something seems wrong.

If your order arrives damaged, defective, or not what you expected, please contact us within 10 business days of delivery with:

Your order number
A brief description of the issue
Photos of the item and packaging (if possible)

This helps us understand what happened and work with you to make it right. If the issue is related to craftsmanship, such as a cracked crystal, broken cord, or faulty clasp, we’ll replace it. For other situations, we may offer a refund or another reasonable solution.

Can I return an item just because it wasn’t a good fit?

You can request a return within 30 days of delivery. The item must be in eligible condition (unused, clean, and in its original packaging with all parts and accessories).

Customers are responsible for return shipping.

Do you offer exchanges?

We don’t currently offer formal exchanges.

If you’d like a different item, you can:

Request a return for the original item if it’s eligible for return, and
Place a new order for the item you’d prefer.

Can I return a gift?

If you received a Teaps product as a gift and would like to return it, please contact us. Make sure you have the gifter’s name or order number.

Approved gift returns will be issued as store credit. This allows you to choose something else from Teaps without affecting the gift giver’s payment.

How do I start a return?

To start a return, please contact us at info@teaps.co

with:

Your order number (or gift details, if applicable)
The item(s) you’d like to return
A brief explanation of the reason for the return

We’ll review your request and share the next steps. Please do not send anything back without contacting us first.

When will I receive my refund?

Once we receive and inspect your return, we’ll process approved refunds back to your original payment method.

Please allow 5-10 business days for the refund to appear on your statement. Processing times can vary depending on your bank or card issuer.

Please note that original shipping charges are non-refundable.

Can I return items after 30 days?

We’re not able to guarantee returns on orders more than 30 days past the delivery date. If you’re outside the return window but having an issue with your order, you can still reach out to us at info@teaps.co and we’ll do our best to help.