Shipping & Delivery

Where do you ship?

Currently, we only ship to the United States and Canada.

How much does shipping cost?

We have free shipping on all US orders and $10 USD shipping on all Canada orders.

How long does it take to process my order?

Our current processing time is 2-3 business days. Business days are Monday-Friday, excluding US holidays. Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from carrier transit time.

How long will shipping take?

US standard shipping arrives within 3-5 business days after your order is processed. Canada standard shipping arrives within 7-10 business days after your order is processed. Delivery times may vary based on your location. Please note that these are estimates and not guaranteed. Certain factors outside our control can affect delivery.

Which shipping carriers do you use?

We ship using USPS for US orders and DHL for Canada orders.

Do you ship to Alaska and Hawaii?

Yes. Please allow extra time for delivery to these addresses. Delivery times may be longer than standard US shipments.

How do I track my order?

You’ll receive a shipping confirmation email with a tracking link once your order ships. From there, you can follow your package’s progress. If you haven’t received a shipping confirmation after 5 business days, please check your spam/junk folder and then contact us.

My tracking hasn’t updated or seems stuck. What should I do?

Tracking scans can sometimes be delayed. If your tracking hasn’t updated for several days, please reach out to us with your order number and tracking link. We’ll help review the situation with the carrier.

My tracking says “Delivered,” but I can’t find my package.

If your order is marked as delivered but you don’t see it:

• Check with neighbors, household members, and your building/office management.

• Look around common drop-off spots (front porch, side door, garage, mailroom, package room, etc.).

If you still can’t locate it, please contact us within 10 business days of the carrier’s delivery date. We’ll review the situation with you.

My order arrived damaged or something is wrong.

If your order arrives damaged or incorrect, please see our Returns & Refunds page for full details on how we’ll make it right.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible with your order number and the correct address. We’ll do our best to make the change before your order ships, but we can’t make changes once an order has been processed.

What happens if my order is returned to you?

If a package is returned to us (for example, due to an incorrect address or it wasn’t claimed), please contact us with your order number. We’ll review the situation with you and discuss next steps.

Still have questions?

If you have any questions about shipping or your order, reach out to us at info@teaps.co and we’ll be happy to help.